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SHIPPING & RETURNS

Shipping Policy

We are glad to announce that Nudescapes Skincare ship & deliver internationally!

 

Malaysia:

Standard Delivery Option

  • Most orders shipped via Standard Service are processed and dispatched within 1 - 2 business days, depending on product availability.

  • Most orders shipped via Standard Service are delivered within 3 - 5 business days (Peninsular Malaysia) and 5 -7 business days (East Malaysia) from the order's ship date. 

  • A shipping charge of RM12 will be applied to Standard Delivery Option to Peninsular Malaysia.

  • A shipping charge of RM15 will be applied to Standard Delivery Option to East Malaysia.

Express Delivery Option

  • Most orders shipped via Express Service are processed and dispatched within 1 business day, depending on product availability.

  • Most orders shipped via Express Service are delivered on the day and will arrive on the same day itself or 1 day later (only available within Peninsular Malaysia) and not Sabah / Sarawak.

[IMPORTANT]: Public Holidays Announcement: Should there be an officiated holiday pronounced, there will be a delay in delivery until the next working day permits. Once your order is dispatched, Nudescapes will not be liable for any delays if the parcel is in transit due to holiday seasons, delivery failure or incorrect addresses. 
Nudescapes Skincare ships all orders from Selangor. Delivery lead times will be based on location. Delivery areas further away from Klang Valley (Kuala Lumpur/ Petaling Jaya) and rural addresses will result in longer lead times. 

 

International Countries:

Standard Delivery Option

  • Most orders shipped via Standard Service are processed and dispatched within 1 - 2 business days, depending on product availability.

  • Most orders shipped via Standard Service to Southeast Asian countries are delivered within 2 - 6 business days from the order's ship date. 

  • Most orders shipped via Standard Service to other countries are delivered within 5 - 7 business days from the order's ship date. 

  • The shipping charge is calculated by weight depending on how many items you buy.


Return & Exchange Policy

At Nudescapes, we strive to create a pleasant online shopping experience when you shop on our site. We apologize if you were dissatisfied with your purchase!

 

  • Returns and exchanges are only offered if the products were damaged upon delivery (photo evidence of the product condition will be needed from you) for us to verify and process your request accordingly.

  • We do not offer monetary refunds but will be happy to give you a replacement of the product purchased once your request for an exchange is approved.

  • Item (s) must return to us in their original condition within 5 days from the date of receiving the parcel. Products must be unopened/unused and in original packaging, with all accessories and leaflets.

 

To request for an exchange of your damaged/wrong product delivered:

 

Please write to us via our 'Contact Form' or email us at hello@nudescapes.co to explain the reason for return/exchange and confirm the return products and quantity.

We will then revise you on how to send the parcel back to us via our appointed return address.

 

  • Subject Line: RETURN & EXCHANGE - #(Your Order Number)

  • Product Name:

  • Quantity:

  • Mailing Address:

  • Reason: Product damaged upon delivery / Wrong product delivered

  • Photo Evidence:

  • Postal Service and Track & Trace ID of the returning parcel:


Once our team has received, inspected and accepted the returned item(s), our Nudescapes support team will contact you via email to arrange the exchange.

 

 

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